Mass Spec: Training Shouldn’t Be ‘Once-And-Done’
For anyone out there pining for the piece of analytical equipment you used to have but subsequently replaced, you have my sympathy and understanding. While the pace of change may – at times – seem uncomfortably fast, it has brought about stunning improvements in capabilities. With change happening so quickly, keeping up (and ahead) becomes critical. That means training.
Many life sciences companies (and more than a few analytical instrumentation suppliers) approach training with a ‘once-and-done’ attitude – “just start us up and get us going.” Training is about more than learning what buttons to push, however – it’s about understanding how to translate a hypothesis into a working research model that delivers the necessary data the customer needs.
Training – In Your Lab or around the World
At Bruker, we put great emphasis on systems training – and not just for own team, but also for our clients. Beyond standard startup training for each piece of analytical equipment we sell, we’ve found that customers overwhelmingly want supplementary trainings for specific applications. That’s why we offer training for a wide variety of application-specific topics. It’s also why we’ve set up training centers in Beijing, Billerica, Bremen, Fremont, Madrid, Melbourne, Paris, Shanghai, and Yokohama. And it’s why we also arrange trainings on-site at our clients’ laboratories.
User Meetings – How Are They Doing It?
We also hold periodic User Meetings – forums that combine Bruker presentations, informal discussion time and user contributions. We’ve found User Meetings to be the perfect environment for bringing together our customers, instrument designers and applications scientists. These meetings help us here at Bruker understand the technological challenges our clients need to overcome. They also help our attendees learn new techniques to arrive at the data they need.
Training – Not Just a System Start-up Checklist Item
System training shouldn’t be just another checkmark on the long list of tasks to be completed during and after equipment start up. In fact, some of our most successful customers reference periodic training as a major contributor to staying on the cutting edge of research.
How do you stay current on the latest mass spec techniques?